Sitekick Proxy Services

Terms of Service – Sitekick Proxy Lite

Effective Date: Upon Activation of Annual Subscription

This Terms of Service agreement ("Agreement") is a collaborative understanding between Sitekick Proxy Services ("Sitekick", "we", "our", or "your Proxy partner") and the subscribing property owner or authorised tenant ("Client", "you", or "your").

By activating your annual subscription for Sitekick Proxy Lite, we join forces to keep your property operations running smoothly under the following guidelines:

1. Service Scope: Your Independent On-Site Representation

  • A Trusted Extension of You: Sitekick operates strictly as your personal, administrative on-site liaison and key-holder partner. We function as a direct, reliable extension of your own hands and eyes on the ground in Penang.

  • Focused Execution: Our expertise is focused entirely on secure key-holding, gatekeeping, and communication bridging. By serving as an independent operational partner rather than an institutional property management agency, we focus 100% on protecting your schedule and managing your on-site vendor introductions smoothly.

2. Fees, Subscription, & Renewal

  • Annual Investment: The friendly, fixed rate for Sitekick Proxy Lite is RM380 per annum, per property unit.

  • Payment & Activation: To officially welcome you aboard and lock in your proxy status, the annual subscription fee is paid in full upfront. This fee covers our team’s administrative availability and continuous readiness to step in whenever you need an access proxy throughout the year.

  • Validity: Your subscription gives you peace of mind for exactly twelve (12) months from your payment date. We will automatically send a friendly reminder and renewal invoice 30 days before your year wraps up.

3. How Access & Vendor Coordination Works (Our Game Plan)

To make sure our partnership works seamlessly, we’ve designed a quick "drop-and-go" access routine that respects everyone's time:

  • Door-Opening Assistance: Whenever a vendor needs access or an agent has a viewing, just let us know! We will head over, unlock the premises, and let them in.

  • No On-Site Waiting: To keep our services affordable and highly flexible, our proxies do not stay on-site to wait for the vendor's work to be completed. Once the door is opened and the verified party is inside, our proxy will head out to their next deployment.

  • Punctuality & Grace Period: We know traffic and delays happen! We proudly offer a 15-minute courtesy grace period for arriving vendors or agents.

  • Delay Surcharges: To keep our schedules fair for all clients, if a vendor is delayed by more than 15 minutes and requires our proxy to wait on-site, any extended wait time beyond the initial 15 minutes will be companionably billed as a surcharge of RM50 per hour (or part thereof).

4. Client Support & Smooth Logistics

To help us serve you best, you agree to:

  • Make Reintroductions Easy: Formally let your tenant and the building’s management office know that Sitekick is your official, authorized on-site proxy representative so the guards let us right through.

  • Provide Key Access: Supply Sitekick with a reliable set of backup physical keys, access cards, or your digital smart lock passcodes.

  • Handle Vendor Invoices: All actual costs for repairs, parts, and third-party contractor labor are settled directly between you and the vendor. Sitekick simply coordinates the access door, so we do not advance funds or pay for property maintenance out of pocket.

5. Keeping Things Safe (Limitations of Liability)

A Note on Property Liability

While we treat your property with the absolute highest level of professional care and respect, Sitekick operates purely as an entry-assistance proxy. Because we do not stay on-site to supervise active labor, Sitekick is not responsible for any damage, structural issues, or loss of items that may occur within the premises during or after a vendor's or agent's visit. All craftsmanship, service guarantees, and product warranties remain strictly between you and your chosen third-party contractors. Furthermore, Sitekick is not liable for tenant lease compliance or rental defaults.

6. Parting Ways (Termination)

We love working together, but if you ever need to change your plans, either party can wrap up this agreement at any time by giving a warm thirty (30) days' written notice via Email or WhatsApp. Please note that because the RM 380 fee activates an entire year of administrative readiness and ongoing availability, no pro-rata refunds are provided if the subscription is ended early by the Client.